Customer Service

AUSTRALIA

 

If the recipient is not available to accept delivery, an attempt of delivery notice will be left at the nominated address and the parcel will be taken to your nearest Post Office or Toll Lite location, from where it can be collected. We happily deliver to P.O. Boxes. Standard delivery time is between 4-7 working days.

 

INTERNATIONAL

Orders shipped to International destinations incur a $40 flat rate shipping charge. All international orders are sent via DHL. Standard delivery time is between 7-14 working days. Items in your order that are shipped outside of Australia may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is responsible for any of these charges. Any applicable duties or fees are due on delivery and paid to the carrier.

 

PRIVACY AND SECURITY

This privacy notice discloses the privacy practices for Croft Shoes Webstore. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.

 

RETURNS AND REPLACEMENTS.

At Croft we pride ourselves on our quality and our customer service. If you are unhappy with anything you have purchased from our online store, we will gladly exchange it or refund your money. Please note we do not provide refunds for Sale items, however we will happily exchange for another item or provide a store credit. We can not refund any shipping costs for Sale items. Please email us at info@croftshoes.com.au to let us know. The goods must be returned to Croft Shoes within 14 days, unworn, in their original condition and packaging, along with your receipt. We will accept email confirmation from Croft or your bank statement as a receipt. Please note that we can not refund any shipping costs for change of mind returns. We do not offer refunds for Sale items, however we will happily exchange for another item or provide a store credit. We can not refund any shipping costs for sale items.

 

HOW TO RETURN YOUR GOODS

 Step 1: Email us at info@croftshoes.com.au with the reason for your return. Tell us whether you’d like to exchange your goods for another size or style, or if you’d like a refund. If you believe your goods are faulty, please include images.

Step 2: Ship the goods back to ICal Logistics, 21-23 Jets Court, Melbourne Airport, Vic 3045 Please include the original purchase invoice and your postage receipt (if purchased a full price item). Where applicable, we will refund standard return postage costs, but do not cover additional costs for express shipping or any other extras.

Step 3: We’ll be in touch to notify you of your refund or replacement good beings shipped to you. If you have any additional queries, please email us at info@croftshoes.com.au or call 03 9495 6755 Once your order has been shipped, you will receive a shipping confirmation via email. This notice will include a tracking number so you can check your parcels’ status online. If you have not received your order or require more assistance, please do not hesitate to contact us at info@croftshoes.com.au or 03 9495 6755

To keep your kicks in good condition, give them a light spray with a waterproofing product before you wear them. This will protect the suede to maximise longevity. Then simply give them a top-up spray of waterproofer every 6-8 weeks, depending on how often you wear the shoes.